FAQs

💢What types of products does Lux Mercy offer? 

Lux Mercy specializes in unique accessories and stationery items. Our product range includes adorable plushie keychains that combine functionality with charm, as well as stylish notebooks designed to enhance your writing experience.

💢How long does shipping take for my order? 

All orders typically ship within 4-15 business days. The exact shipping time may vary based on your location and will be determined at checkout. We offer reliable international shipping options to ensure your products reach you efficiently. 

💢What is your return and exchange policy?

All items purchased from Lux Mercy are final sale. We do not accept returns, exchanges, or cancellations. It is important to review your cart carefully before completing your purchase to ensure satisfaction with your selection. 

💢What should I do if I receive the wrong item or defective items?

We recommend inspecting your order upon receipt. If you find that the product is defective or incorrect, please contact us within 3 days. We can evaluate the issue and take appropriate action, but please note that we cannot assist with claims made after 3 days of receiving your products. 

💢Are there any special instructions for receiving my package?

We advise customers to take a video while opening their package. This serves as proof in case any items are missing or damaged, allowing us to address the issue more effectively. We appreciate your cooperation in this matter. 

💢Are there any responsibilities regarding customs and import taxes?

Buyers are responsible for any customs and import taxes that may apply to their orders. Lux Mercy does not accept responsibility for these charges or any delays due to customs processing.

💢What happens if my package is lost or damaged during shipping?

Once the carrier scans your package, it is no longer our responsibility if the package is lost, damaged, or stolen. In such cases, we recommend filing a missing package claim with the postal service or carrier.

💢Can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier's website.

💢Do you offer international shipping?

Yes, we ship worldwide. Please be aware that shipping times and costs may vary based on your location. Additionally, we do not cover any import taxes that may occur upon delivery.

💢How can I contact customer service? For any inquiries or customer service needs, please reach out to us via email at luxmercy.xul@gmail.com. We are here to assist you with any questions or concerns you may have.